How can you contact Paypal? A lot of people who need to file claims against fraudulent sellers find themselves drowned in email robotic responses that have the intellegence of a peanut.
The problem is responses to members are are cut from templates, no real intellgence is required. Contacting Paypal by telephone requires a person respond to you. The results can be varied but it is better than an email robot. You should explain the situation and not let the person brush you off or give you a story – demand escalation or that they contact a supervisor immediately you feel they are not helpful.
If you need to settle a claim, try to call. Use toll free numbers if you can.